Public workshop · Live online
Train-the-Trainer for IT and SaaS Product Trainers
09:30–14:30 UK time · GMT
Help learners perform a useful product task. Practise clear demonstrations, activity instructions, observation and debriefing, with feedback on your own short IT or SaaS training segment.
- Microsoft Teams
- Maximum 4 participants
- English
- 4 training hours + lunch
Who is this for? IT and SaaS product trainers, customer education specialists, implementation consultants and experts teaching users or colleagues to perform product tasks.
Workshop agenda
| Time (GMT) | Session | What you will practise |
|---|---|---|
| 09:30–10:00 | Define the task and learner starting point | Choose 1 manageable workflow and specify what learners should do afterwards. Check prerequisites, access and likely difficulties. Distinguish what they need to understand from what they need to practise. Your output: An observable outcome and a short prerequisite checklist. |
| 10:00–10:45 | Make the demonstration teachable | Structure a product explanation around a task. Practise signposting steps, explaining a decision and showing learners how to check their result. Create an activity brief with timing and success criteria. Your output: A demonstration outline and a concise learner-practice brief. |
| 10:45–11:30 | Deliver a short training segment | Each participant delivers a 5-minute segment while peers act as learners. Receive brief feedback on outcome, explanation and instructions. Observe what learners actually attempt and note 1 moment where the teaching could become clearer. Your output: An observed micro-session and a specific delivery priority. |
| 11:30–12:30 | Lunch break | Optional 10-minute 1-to-1 video check-in with Paul to review feedback and focus your afternoon practice. |
| 12:30–13:15 | Observe practice and respond to difficulty | Work through a learner missing a step, taking a different route or asking a question beyond the brief. Practise checking their reasoning, giving useful feedback and arranging technical validation when needed. Build debrief questions around the learning outcome. Your output: Observation prompts, feedback language and a short debrief sequence. |
| 13:15–14:00 | Refine and redeliver the key moment | Each participant repeats a selected explanation, activity instruction or debrief using the feedback. Peers try the revised task and report what helped. Compare the attempts against the same delivery criteria and identify the next refinement. Your output: A revised delivery segment and a clearer practice brief. |
| 14:00–14:30 | Prepare for your next learner group | Complete a concise session plan covering the outcome, demonstration, practice, debrief and access checks. Choose 2 actions for your next training session and define how you will check whether learners can perform the task. Your output: A practical session plan and 2 delivery actions. |
Preparation and follow-up
Before the workshop
Complete a short questionnaire and prepare a 5-minute segment teaching 1 simple product task. Draft a brief outline and an activity instruction.
After the workshop
Submit a revised session outline and learner-practice brief. Use the feedback to identify 2 priorities for your next delivery.
Your personal report reviews outcome and activity design in the written work, alongside explanation, instructions, observation and debrief demonstrated in your micro-session. It includes 2 priorities and a checklist for your next delivery.
Bring: an approved training environment or sample data. Avoid live customer accounts and confidential information. A supplied teaching topic is available.
Direct booking · GBP
Workshop prices
Book 1 place or all 4 for your company.
Super early birdPrice and closing date to be confirmed
Early birdPrice and closing date to be confirmed
| Booking | UK total including 20% UK VAT | Eligible non-UK business total without UK VAT |
|---|---|---|
| 1 participant | £180£150 + £30 UK VAT | £150Per participant |
| 1 company · All 4 places10% company discount | £648£540 + £108 UK VAT £162 per participant | £540£135 per participant |
Non-UK business bookings: we confirm business status, the receiving establishment and applicable taxes before invoicing. UK VAT applies to private individual bookings, including overseas individuals.
Interested in booking?
Tell us the workshop and number of places. We confirm availability, VAT treatment and booking-specific cancellation/refund terms, then send an invoice with Starling bank-transfer details. Places are confirmed after payment. Booking terms.
Or email training@newskilz.com.
Practical information and confidentiality
- Join on a laptop or desktop with a microphone, camera and reliable internet connection. Microsoft Teams joining instructions are sent by email.
- Participants may come from different companies. Attendance is subject to a confidentiality agreement covering NewSkilz and every participant. Use demo environments or fictional data; exclude customer information, passwords and sensitive material.
- The live workshop must not be recorded, photographed or transcribed. Screenshots, automated transcription and AI meeting assistants are not permitted.
- Preparation and follow-up submissions are sent privately to NewSkilz and will not be shared with other participants without your permission.
For access requirements or learning needs, contact NewSkilz before booking so we can discuss suitable arrangements.
Workshop questions
Must I bring a working software system?
An approved training environment, a short illustrated workflow or a supplied task can support the exercise. Choose something peers can understand and attempt quickly.
How does this differ from a sales demo workshop?
Product training helps learners perform a task themselves. A presales demonstration helps a buyer evaluate relevant capability and decide a useful next step.
Does the workshop award a trainer qualification?
This is practical development with feedback on a short teaching segment. It does not award an accredited trainer qualification.
Prefer private training? Discuss a remote or on-site workshop tailored to your team. Browse all public workshops.