Specialization: Management Developme..

England-001-Management Developme..-NewSkilz-Corporate-Training England-001

Team Leadership Skil..

English
Communication Skills
Masters Degree in Commerce
  • 25 years | Training
  • 25 years | Business
  • IT Service Management
  • Project Management S
  • Problem Solving Skil..

Business Background (25 years)

Based in London, United Kingdom. With over 25 years of lecturing, teaching, training, coaching and consulting experience, he brings a wealth of varied experiences in both academic and private sectors. Born in South Africa, and now based in Reading, United Kingdom, he is committed to the highest standards of excellence and motivating others to perform to their maximum potential. He holds a Masters Degree in Information Systems. He enjoys strong interpersonal, communication and leadership skills, interacting with people across a diverse and broad spectrum, excellent written, verbal and presentation communication skills. Offering a blend of practical experience as an IT Service Management (ITSM) consultant with deep knowledge and understanding as an internationally renowned ITSM researcher and educator.

Training Experience (25 years)

As a trainer, he has considerable experience in delivering lectures, courses, training and coaching across a wide spectrum of industry sectors in both the public and private sectors. He is a long standing member of the IT Service Management Forum (itSMF) and Association for Information Systems (AIS) on the Special Interest Group for Services (SIG SVC). The author / co-author of 15 peer-reviewed publications on ITSM and the book: IT Service Agreements – A Management Guide. Presented ITSM papers and sat on expert panels at key professional and academic conferences around the world. Additionally, he has developed and presented professional courses for business leaders in ITSM for PricewaterhouseCoopers (PwC), Ernst&Young (EY), Deloitte and the Rhodes Business School as well as an accredited Certificate in Sustainable Business Analysis to future business leaders, through the Rhodes Business School, coordinated by Deloitte South Africa and funded by the Financial Services SETA.

Industry knowledge

IT Service Management Governance Education
Service Agreements Outsourcing High Performance Teams
Corporate Communications Project Management Problem Solving
IT Audit Software Development Sustainable Business

Sample Clients

PricewaterhouseCoopers Ernst&Young Deloitte
Rhodes University COEGA Development Corperation South East Academic Libraries System
South Africa United Kingdom IS University Lecturing
TSM London Consulting Software Development

This trainer's favourite trainings:


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