An American / Taiwanese training professional for over 10 years working in IT and Luxury wine and spirits industries. He has end to end experience ranging from training needs analysis, to competency models and training roadmaps. Also an avid learner, he is constantly researching industry changing trends in order to deliver content that enables companies to catch key opportunities and be the industry leader. At Microsoft he trained staff in excel, PPT and customer service.

As a trainer, his main areas of training have been in sales and marketing, analyzing strategies for both B2B and B2C business models. Recently he has done customer service sales trainings, as well as commercial selling skills for selling to trade. Some additional trainings also include: Presentation skills Public speaking Effective Email communications Positive and polite communications Excel / PowerPoint skills Body language and visual communication Giving encouraging feedback and evaluation Motivation and Persuasion for management How to handle dissatisfied customers Cross cultural communications