Banking Customer Service

COMMUNICATION SKILLS Banking Customer Service / Global Tailored Training
Banking Customer Service          COMMUNICATION SKILLS                                                                                                          NewSkilz Training Course in Shanghai China

Why attend this training course?

China's banking industry is developing very fast and professional customer service in English or Mandarin is becoming increasingly important. Course participants get introduced to customer service skills within a banking context. Results can be seen at work immediately since it’s a practical course.

Who Should Attend?

Client facing Banking customer service staff.

What will you learn?

- Role play typical transactions
- Describing bank products & services
- Greeting customers & offering help
- Handling bank transactions such as new accounts
- Dealing with complaints from upset customers
- Being polite, professional and courteous to clients
- Client facing cross cultural soft skills
- Body language and eye contact
- Ability to be assertive whilst remaining professional
- Western expectations of banking customer service
- Responding effectively to customer enquiries

Skills Development Focus

- Communication skills for customer service staff
- Client facing skills
- Achieving a polite tone
- Handling customer requests for information or action
- Suggesting & recommending bank products/services
- Apologizing, explaining, informing & making requests
- Greetings, farewells, interrupting & showing interest
- Elicitation techniques for getting client requirements
- Appearing approachable and smiling!
- Acting helpful and sounding sincere

Banking Customer Service

Opening accounts Closing accounts New ATM card New credit card
Foreign exchange Cash deposits Cash withdrawals Outward remittance
Safety deposit boxes Cheques Fixed deposits Completing forms
Statement queries Checking ID Company accounts Personal banking

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