Hotel Customer Service

COMMUNICATION SKILLS

Hotel Customer Service / Global Tailored Training

Why attend this training course?

Hotel Customer Service is about understanding the expectations of your clients, knowing how to communicate with them professionally in English, and impressing them with your client facing soft skills and proactive attitude. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.

Who Should Attend?

Do you want your hotel staff to be professional, courteous, polite and proactive in terms of western customer service expectations? NewSkilz have created a really useful customer service course for top Hotels that want to differentiate themself with a superior service experience.

What will you learn?

- Western hotel service standards
- Professional client facing soft skills
- Communication skills for hotel staff
- Western cultural awareness
- Key vocabu6lary and language
- Dealing with common complaints
- China culture shock issues
- Western business etiquette
- Superior service attitude
- Body language for customer service

Skills Development Focus

- Western hotel customer service
- Service manager skills
- Reception telephone skills
- Front desk professional service
- Understanding western guests
- Courteous language and attitude
- Polite grammar for hotel situations
- Courteous attitude development
- Hotel situation roleplays
- Hotel language and vocabulary

Hotel Customer Service

Customer Service	Western culture	Handling complaints	Service Manager
Communication Skills	Western etiquette	Discussing logistics	Front desk
Soft Skills	Western hotels	Offering info and help	Reception
Professional Attitude	Western communication	Proactive service	House keeping