Professional Email Skills

BUSINESS WRITING SKILLS Professional Email Skills / Global Tailored Training
Professional Email Skills          BUSINESS WRITING SKILLS                                                                                                          NewSkilz Training Course in Shanghai China

Why attend this training course?

Professional business emails help set your corporate image with clients, improve customer service and make internal communication more effective.

Who Should Attend?

Company staff that use email to conduct business in English. Customer service staff, sales executives, managers and key staff that need to communicate via email. The course design involves your staff contributing sample emails.

What will you learn?

- Email Writing Principles
- Useful Functional Phrases
- Understanding Style & Tone
- Writing Internal Emails & Memos
- Arranging Meetings & Logistics
- Handling Complaints Courteously
- Dealing with Client Enquiries
- Producing Coherent Writing
- Short Reports by Email
- Structuring Technical Emails

Skills Development Focus

- Being personal, friendly and building rapport.
- Organizing ideas & paragraphing
- Being concise and to the point
- Using tentative vs decisive language structures
- Expressing bad news with appropriate language.
- Checking understanding and making arrangements.
- Achieving the right tone depending on the audience.
- Using written abbreviations in business emails.
- Developing good punctuation and spelling.
- Presentation of information in a structured format.

Professional Email Skills

Opening & Closing Informing & Notifying Attaching Files Apologising and Thanking
Requesting Action / Help. Making Enquiries Saying 'no' nicely Arrangements / Logistics
Writing to Colleagues Writing to Management Writing to Suppliers Writing to Clients
Asking for Payment Confirming Arangements Project Reporting Reporting on Progress

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