Project Teleconference Skills

COMMUNICATION SKILLS Project Teleconference Skills / Global Tailored Training
Project Teleconference Skills          COMMUNICATION SKILLS                                                                                                          NewSkilz Training Course in Shanghai China

Why attend this training course?

Learn from NewSkilz Corporate Training Project Teleconferences Training how to confidently lead and participate in teleconferences. Understand how to be polite, courteous and professional on the telephone. Grasp typical cultural differences in conducting business over the phone. Acquire business acumen and develop communication skills for telephoning. Gain solid practical experience.

Who Should Attend?

Client-facing executives, customer service staff, technical support staff, sales people and managers that need to use the telephone to do business.They all need to attend NewSkilz Corporate Training's Project Teleconferences Training. This course can be delivered as in house training course or workshop.

What will you learn?

- Leading and participating in teleconferences
- Minds mapping technique and planning a call
- Useful functional phrases for daily telephoning
- Being professional in terms of Western culture
- Confidence to control a call and clarify points
- Using your voice and tone effectively on the phone
- Making enquiries and taking messages
- Dealing with complaints and difficult callers
- How to handle callers with strange accents
- Making small talk and building rapport

Skills Development Focus

- Preparing to make a call
- Opening and closing calls professionally
- Sounding helpful, polite and courteous
- Active listening and showing interest
- Exchanging information efficiently
- Handling complaints and technical difficulties
- Chairing a teleconference meeting or discussion
- Being assertive and controlling a call
- Responding appropriately and showing interest
- Questioning techniques and polite questions forms
- Teleconferencing strategies for involving others

Project Teleconference Skills

Telephoning Terminology Teleconferencing Strategies Pronouncing Numerical Data Listening Skills
International Teleconferences Making Arrangements Discussing Logistics Exchanging Information
Cold Calling Sales Taking Messages Handling Complaints Making Enquiries
Building Rapport Small Talk Interviewing Progress Reporting

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