Project Teleconference Skills

COMMUNICATION SKILLS

Project Teleconference Skills / Global Tailored Training

Why attend this training course?

Learn from NewSkilz Corporate Training Project Teleconferences Training how to confidently lead and participate in teleconferences. Understand how to be polite, courteous and professional on the telephone. Grasp typical cultural differences in conducting business over the phone. Acquire business acumen and develop communication skills for telephoning. Gain solid practical experience. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.

Who Should Attend?

Client-facing executives, customer service staff, technical support staff, sales people and managers that need to use the telephone to do business.They all need to attend NewSkilz Corporate Training's Project Teleconferences Training. This course can be delivered as in house training course or workshop.

What will you learn?

- Leading and participating in teleconferences
- Minds mapping technique and planning a call
- Useful functional phrases for daily telephoning
- Being professional in terms of Western culture
- Confidence to control a call and clarify points
- Using your voice and tone effectively on the phone
- Making enquiries and taking messages
- Dealing with complaints and difficult callers
- How to handle callers with strange accents
- Making small talk and building rapport

Skills Development Focus

- Preparing to make a call
- Opening and closing calls professionally
- Sounding helpful, polite and courteous
- Active listening and showing interest
- Exchanging information efficiently
- Handling complaints and technical difficulties
- Chairing a teleconference meeting or discussion
- Being assertive and controlling a call
- Responding appropriately and showing interest
- Questioning techniques and polite questions forms
- Teleconferencing strategies for involving others

Project Teleconference Skills

Telephoning Terminology	Teleconferencing Strategies	Pronouncing Numerical Data	Listening Skills
International Teleconferences	Making Arrangements	Discussing Logistics	Exchanging Information
Cold Calling Sales	Taking Messages	Handling Complaints	Making Enquiries
Building Rapport	Small Talk	Interviewing	Progress Reporting