Communication Skills

COMMUNICATION SKILLS

Communication Skills / Global Tailored Training

What will you learn?

Effective Communication Skills training is about understanding the communication process, learning how to communicate better with soft skills and clear goals, plus developing empathy and listening skills. This workshop covers skills development topics such as emotional intelligence, positive communication, active listening skills, empathy and influence, meeting facilitation skills, conflict management and problem solving skills. Communication skills build relationships, improve team productivity and reduce stress. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.

Who should attend?

NewSkilz can deliver this workshop to executive teams or to functional teams such as customer service staff. We provide the trainer most suitable to the group. The training can be tailored to the participants role and focus on the areas most applicable to their communication needs.

What will you learn?

- Effective Communicating Skills
- Communication process and stages
- Common barriers to communication
- Soft skills influencing frameworks
- Facilitating team communications
- Dealing with conflict and problems
- Elicitation skills for better questions
- Empathy and listening skills
- Cross-cultural communication
- Creativity through diversity

Skills Development Focus

- Communication Soft Skills
- Communication goal setting
- Gaining Rapport
- Developing Trust
- Emotional Intelligence
- Cultural differences
- Active listening skills
- Asking better questions
- Expressing without Provoking
- Summarizing

Communication Skills

China Communication Skills	Building rapport	Developing trust	Influence skills
Framing issues	Listening skills	Empahy	Facilitation skills
Communication process	Conflict management	Cross-cultural communication	Emotional intelligence
Influence frameworks	Positive communication	Executive etiquette	Showing understanding