Customer Service Skills

COMMUNICATION SKILLS Customer Service Skills / Global Tailored Training
Customer Service Skills          COMMUNICATION SKILLS                                                                                                          NewSkilz Training Course in Shanghai China

Why attend this training course?

Customer Service Skills training results in repeat business and is part of a strategic client engagement strategy. This training is useful regardless of whether your client facing staff are handling sales order processing, dealing with customer complaints or routine logistics. China customer service skills workshops can be delivered in English or Mandarin depending on your target client base. Typically, there are differences in how to deal with western clients compared to local Chinese customers. The training is tailored to your business context to make it more customized and relevant for practical skills development.

Who Should Attend?

Customer Service Skills training results in repeat business and is part of a strategic client engagement strategy. This training is useful regardless of whether your client facing staff are handling sales order processing, dealing with customer complaints or routine logistics. China customer service skills workshops can be delivered in English or Mandarin depending on your target client base. Typically, there are differences in how to deal with western clients compared to local Chinese customers. The training is tailored to your business context to make it more customized and relevant for practical skills development.

What will you learn?

- Customer Service Skills
- Internal vs External Clients
- Taking Accountability
- Proactive Mentality
- Identifying Client Needs
- Empathy Soft Skills
- Handing Tough Clients
- Escalation Considerations
- Following Up Appropriately
- Customer Service Etiquette

Skills Development Focus

- Client Service Attitude
- Client Value Proposition
- Adding a Personal Touch
- Proactive Problem Solving
- Complaints Resolution Process
- Generating Repeat Business
- Asking Better Questions
- 7 Key Listening Skills
- EQ Phone Skills
- Service Focus Emails

Customer Service Skills

Customer Service Skills Client Service Attitude Identifying Client Needs Handling Difficult Clients
Internal vs External Clients Escalating Client Issues Customer Focus Client Engagement
EQ Phone Skills Proactive Mentality Accountability / Ownership Problem Solving Skills
Professional Ettiquette Managing Expectations Client Services Skills China Customer Service

Recommended Trainers



Select your courses

LEADERSHIP SKILLS
MANAGEMENT SKILLS
EXECUTIVE COACHING
ASSESSMENT SERVICES
EXECUTIVE SOFT SKILLS
COMMUNICATION SKILLS
CROSS-CULTURAL SKILLS
TEAMBUILDING EVENTS
PRESENTATION SKILLS
BUSINESS WRITING SKILLS
NewSkilz-China-Training Course