Teleconference Etiquette

CROSS-CULTURAL SKILLS

Teleconference Etiquette / Global Tailored Training

Why attend this training course?

Global organizations have more and more virtual teams that communicate by teleconference meetings over long distances and often across time zones. This workshop looks at business etiquette specially within teleconference calls. The goal is to prepare staff to have more interactive and productive calls, while also to help them use these calls to build relationships with each other. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.

Who Should Attend?

Teleconference Etiquette training is useful for staff that work in international virtual teams or deal with external stakeholders such as clients and partners. When talking by telephone it is more difficult to build rapport, get your message across and understrand others. This is because you cannot see those you are speaking to so don’t have the opportunity to use non-verbal communication signals to influence people or interpret their meaining. This training program can be tailored towards customer service, sales or internal teamwork and project meetings as needed by the client.

What will you learn?

- Teleconference Etiquette Skills
- Cross-cultural telephoning ettiquette
- Executive meeting skills
- Leading teleconference meetings
- Actively participating in group calls
- Making a professional impression
- Being assertive and controlling a call
- Building rapport using voice
- Empathetic listening skills
- Encouraging everyone’s input

Skills Development Focus

- Faciliating teleconference discussions
- Emotional intelligence and empathy
- Active listening and showing interest
- Sounding helpful, polite and courteous
- Responding fast and appropriately
- Handling inappropriate interruptions
- Asking better questions
- Framing issues effectively
- Actively commenting on input
- Participating and giving input

Teleconference Ettiquette

China Teleconference Ettiquette	Conference Call Skills	Business Ettiquette	Teleconference Skills
Cross-Cultural Ettiquette	Telephoning Skills	Customer Service Skills	Virtual Teams
Active listening skills	Asking Better Questions	Project Teleconferences	Verbal Rapport Skills
Faciliation Skills	Meeting Skills	Interactive Teleconferences	Conflict Management