Assertiveness Skills

EXECUTIVE SOFT SKILLS Assertiveness Skills / Global Tailored Training
Assertiveness Skills          EXECUTIVE SOFT SKILLS                                                                                                          NewSkilz Training Course in Shanghai China

Why attend this training course?

Assertiveness skills are useful for everyone. Leaders need manage a team of different personalities and roles. Sales executives must handle difficult conversations with customers.Customer service and logistics staff have to deal with high volume of requests that that are not always able to fulfill. Assertiveness is about learning to be professional in communicaton,keep your goals in mind and not take things personally, while making sure others treat you in a fair, reasonable and respectful way.

Who Should Attend?

Do you find it hard to say no to your leaders? Maybe you are facing tough clients that demand unreasonable deadlines? Do you feel uncomfortable making requests from your colleagaues? Perhaps you particpate in difficult negotiations with suppliers or other departments. This training helps make you more confident as a communicator and equips you with the necessary assertiveness skills to better deal with people. The workshop can be tailored to focus on your role, business unit as needed.

What will you learn?

- Assertivene Communication Skills
- Assertive and Non Assertive Behaviour
- Behavioral communication styles
- Communication goal setting
- Self-Awareness and self-esteem
- Communication and perception
- Being comfortable to delegate
- Assertiveness techniques
- Barriers to Assertiveness
- Building Confidence

Skills Development Focus

- Assertive Statements
- Non-verbal assertive skills
- Giving constructive feedback
- Appropriate self-disclosure
- Learning to saying “No”
- Techniques for Staying Calm
- Controlling Fear
- Coping With Criticism
- Conflict management skills
- Establishing presence

Assertiveness Skills

China Assertiveness Skills Sel-esteem Self-awareness Confident communication
Delegation skills Saying no Communication styles Perception
Handling fear Dealing with criticism Goal setting Assertive statements
Conflict management skills Negotiations skills Tactful communication Evasive communication

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