Conflict Management

EXECUTIVE SOFT SKILLS

Conflict Management / Global Tailored Training

Why attend this training course?

To understand interpersonal conflict, we should look deeper at people’s underlying values, culture and ethics to fully appreciate their position on issues. Plus we need to develop a positive communication style that minimizes misunderstanding, disagreement and ambiguity. This workshop trains participants to use empathy as a conflict management tool and also develop an assertive yet non-aggressive approach to handling conflict. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.

Who Should Attend?

Conflict management skills are result in more productive meetings and negotiations. Relationships are maintained when know how to deal with issues in a non-personal and non-aggressive manner. Lots of conflict internally will colleagues is often a cause of stress. This training will help provide your staff with the necessary tools to handle difficult situations and people.

What will you learn?

- Resolve conflicts using positive psychology
- Use empathy to show understanding
- Make people feel respected
- Be assertive and say ‘No’ when necessary
- Understanding Values, Ethics and Principles
- How to develop trust and express feelings honestly
- Creative approaches to discussing differences
- Techniques for managing group discussions
- Debriefing techniques for resolving conflict
- Handle aggressive people and questions
- learn when to negotiate

Skills Development Focus

- Use emotional intelligence to influence
- Identify values, ethics and communication styles
- Learn to frame issues effectively
- Apply mediation skills
- Learn facilitation skills
- Be postive and future focused
- Learn negotiation tactics
- Ask better questions
- Improve listening skills
- Assertiveness skills

Conflict Management Skills

China Conflict Management Skills Framing Issues	Emotional Intelligence	Negotiation Tactics	Asking Better Questions
Listening Skills	Conflict Resolution Skills	Mediation Skills	Facilitation Skills
Meeting Skills	Postive Psychology	Building Rapport	Handling Disagreements
Aggressive People	Difficult Situations	Values	Principles