Customer Service Skills
COMMUNICATION SKILLS |
Customer Service Skills / Global Tailored Training |
Why attend this training course?
Customer Service Skills training results in repeat business and is part of a strategic client engagement strategy. This training is useful regardless of whether your client facing staff are handling sales order processing, dealing with customer complaints or routine logistics. China customer service skills workshops can be delivered in English or Mandarin depending on your target client base. Typically, there are differences in how to deal with western clients compared to local Chinese customers. The training is tailored to your business context to make it more customized and relevant for practical skills development. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.
Who Should Attend?
Customer Service Skills training results in repeat business and is part of a strategic client engagement strategy. This training is useful regardless of whether your client facing staff are handling sales order processing, dealing with customer complaints or routine logistics. China customer service skills workshops can be delivered in English or Mandarin depending on your target client base. Typically, there are differences in how to deal with western clients compared to local Chinese customers. The training is tailored to your business context to make it more customized and relevant for practical skills development.
What will you learn?
- Customer Service Skills
- Internal vs External Clients
- Taking Accountability
- Proactive Mentality
- Identifying Client Needs
- Empathy Soft Skills
- Handing Tough Clients
- Escalation Considerations
- Following Up Appropriately
- Customer Service Etiquette
Skills Development Focus
- Client Service Attitude
- Client Value Proposition
- Adding a Personal Touch
- Proactive Problem Solving
- Complaints Resolution Process
- Generating Repeat Business
- Asking Better Questions
- 7 Key Listening Skills
- EQ Phone Skills
- Service Focus Emails
Customer Service Skills
Customer Service Skills | Client Service Attitude | Identifying Client Needs | Handling Difficult Clients |
Internal vs External Clients | Escalating Client Issues | Customer Focus | Client Engagement |
EQ Phone Skills | Proactive Mentality | Accountability / Ownership | Problem Solving Skills |
Professional Ettiquette | Managing Expectations | Client Services Skills | China Customer Service |