Assertiveness Skills

EXECUTIVE SOFT SKILLS

Assertiveness Skills / Global Tailored Training

Why attend this training course?

Assertiveness skills are useful for everyone. Leaders need manage a team of different personalities and roles. Sales executives must handle difficult conversations with customers.Customer service and logistics staff have to deal with high volume of requests that that are not always able to fulfill. Assertiveness is about learning to be professional in communicaton,keep your goals in mind and not take things personally, while making sure others treat you in a fair, reasonable and respectful way. NewSkilz Corporate Training has delivered tailored multi-country Management Training Programs in various languages such as English, Chinese, Japanese in 14 countries worldwide.

Who Should Attend?

Do you find it hard to say no to your leaders? Maybe you are facing tough clients that demand unreasonable deadlines? Do you feel uncomfortable making requests from your colleagaues? Perhaps you particpate in difficult negotiations with suppliers or other departments. This training helps make you more confident as a communicator and equips you with the necessary assertiveness skills to better deal with people. The workshop can be tailored to focus on your role, business unit as needed.

What will you learn?

- Assertivene Communication Skills
- Assertive and Non Assertive Behaviour
- Behavioral communication styles
- Communication goal setting
- Self-Awareness and self-esteem
- Communication and perception
- Being comfortable to delegate
- Assertiveness techniques
- Barriers to Assertiveness
- Building Confidence

Skills Development Focus

- Assertive Statements
- Non-verbal assertive skills
- Giving constructive feedback
- Appropriate self-disclosure
- Learning to saying “No”
- Techniques for Staying Calm
- Controlling Fear
- Coping With Criticism
- Conflict management skills
- Establishing presence

Assertiveness Skills

China Assertiveness Skills	Sel-esteem	Self-awareness	Confident communication
Delegation skills	Saying no	Communication styles	Perception
Handling fear	Dealing with criticism	Goal setting	Assertive statements
Conflict management skills	Negotiations skills	Tactful communication	Evasive communication