Hotel Customer Service

COMMUNICATION SKILLS Hotel Customer Service / Global Tailored Training
Hotel Customer Service          COMMUNICATION SKILLS                                                                                                          NewSkilz Training Course in Shanghai China

Why attend this training course?

Hotel Customer Service is about understanding the expectations of your clients, knowing how to communicate with them professionally in English, and impressing them with your client facing soft skills and proactive attitude.

Who Should Attend?

Do you want your hotel staff to be professional, courteous, polite and proactive in terms of western customer service expectations? NewSkilz have created a really useful customer service course for top Hotels that want to differentiate themself with a superior service experience.

What will you learn?

- Western hotel service standards
- Professional client facing soft skills
- Communication skills for hotel staff
- Western cultural awareness
- Key vocabu6lary and language
- Dealing with common complaints
- China culture shock issues
- Western business etiquette
- Superior service attitude
- Body language for customer service

Skills Development Focus

- Western hotel customer service
- Service manager skills
- Reception telephone skills
- Front desk professional service
- Understanding western guests
- Courteous language and attitude
- Polite grammar for hotel situations
- Courteous attitude development
- Hotel situation roleplays
- Hotel language and vocabulary

Hotel Customer Service

Customer Service Western culture Handling complaints Service Manager
Communication Skills Western etiquette Discussing logistics Front desk
Soft Skills Western hotels Offering info and help Reception
Professional Attitude Western communication Proactive service House keeping

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