自我评估技能

管理软技能 Assertiveness Skills / 中国个性定制企业培训
自我评估技能          管理软技能                                                                                                          NewSkilz Training Course in Shanghai China

为什么参加这个培训课程?

Assertiveness skills are useful for everyone. Leaders need manage a team of different personalities and roles. Sales executives must handle difficult conversations with customers.Customer service and logistics staff have to deal with high volume of requests that that are not always able to fulfill. Assertiveness is about learning to be professional in communicaton,keep your goals in mind and not take things personally, while making sure others treat you in a fair, reasonable and respectful way. THIS TRAINING COURSE IS ALSO AVAILABLE IN CHINESE! PLEASE CONTACT US FOR DETAILS.

谁应当参加?

Do you find it hard to say no to your leaders? Maybe you are facing tough clients that demand unreasonable deadlines? Do you feel uncomfortable making requests from your colleagaues? Perhaps you particpate in difficult negotiations with suppliers or other departments. This training helps make you more confident as a communicator and equips you with the necessary assertiveness skills to better deal with people. The workshop can be tailored to focus on your role, business unit as needed.

您将学到什么?

- Assertivene Communication Skills
- Assertive and Non Assertive Behaviour
- Behavioral communication styles
- Communication goal setting
- Self-Awareness and self-esteem
- Communication and perception
- Being comfortable to delegate
- Assertiveness techniques
- Barriers to Assertiveness
- Building Confidence

技能开发焦点

- Assertive Statements
- Non-verbal assertive skills
- Giving constructive feedback
- Appropriate self-disclosure
- Learning to saying “No”
- Techniques for Staying Calm
- Controlling Fear
- Coping With Criticism
- Conflict management skills
- Establishing presence

高端教练技术

China Assertiveness Skills Sel-esteem Self-awareness Confident communication
Delegation skills Saying no Communication styles Perception
Handling fear Dealing with criticism Goal setting Assertive statements
Conflict management skills Negotiations skills Tactful communication Evasive communication