Inter-Departmental Email Soft Skills

We helped improve inter-departmental email communication at this global hotel management brand.

Business Challenge

HR wanted to help the various departments enhance their Email Soft Skills for dealing with internal and external stakeholders.

Training Needs Analysis

Participants would sign up for this workshop from many departments such as HR, IT, Marketing and Finance so they would have different challenges in their roles. We interviewed some participants by phone to find out specific skills development focus areas. We also collected email samples from participants and used these to design activities for the training in order to make it more relevant.

Training Solution

We provided an experienced Business Writing Skills Trainer that was able to facilitate a very interactive workshop. IHG values were connected to some activities. The content covered the secrets of structuring emails and looked at tone and positive communication principles.