Email Etiquette Soft Skills for Teamwork

The GM asked us to help enhance awareness of Email Etiquette and Email Soft Skills for interdepartmental communication.

Business Challenge

The goal was to improve business professionalism across the Shanghai organization. Specifically email etiquette.

Training Needs Analysis (TNA)

The participants were from a cross-section of departments such as Finance, Programming, Marketing, HR. We collected email samples from the participants so we could customize the training to be more relevant and useful. Encouraging professionalism in business writing skills was the primary goal. We discovered that some participants used Chinese more at work, so decided to deliver 1 workshop in English and 1 in Mandarin.

Training Solution

The Email Etiquette training covered things such as email ethics, cross-cultural awareness and business writing principles. Email Soft Skills looked at writing emails that are more clear, concise, consistent, creative and cohesive. Enhancing awareness of what is polite, appropriate and expected in written business communication.