Cross Cultural Teleconference SkillsCross Cultural Teleconference Skills  Cross Cultural Teleconference Skills

We helped a global IT giant, Cognizant, to develop the Cross-Cultural Teleconference Skills of their Shanghai office.

Cross Cultural Teleconference Skills

Business Challenge

HR asked us to help develop the staff awareness of Cross-Cultural Teleconference Skills to help them effectively deal with their Indian colleagues.

Training Needs Analysis (TNA)

We discovered that the participants would come from several departments such as HR, Finance and IT. The staff were mostly Chinese though included a few Indians since their Headquarters are in India. The Chinese staff has the most dealings with Indian colleagues, in India, via email and telephone. We added value to the training by providing an experienced soft skills facilitator that had a strong IT Consulting background so it was easier for our trainer to engage the participants in relevant discussions around the IT industry.

Training Solution

Cross-Cultural Teleconference Skills training focus topics included teleconference etiquette, conflict management, listening skills, assertiveness, sounding helpful, closing signals for politely ending a call and relevant telephone role plays. The training helped the Chinese staff improve confidence for making calls to their Indian colleagues.

Cross Cultural Teleconference Skills

Industry IT
Cognizant is a global IT Solutions company.

Delivery Location China


Delivery Language English

Delivery Schedule Half Day
Tailored Training

Participants 20 Staff

Nationality: Chinese / Indian

Managers / Chinese

Cross-Cultural Teleconference Skills Training case study-NewSkilz Corporate Training

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