Cross-Cultural Communication Coaching
We helped a Chinese Technical Manager, in an Engineering firm in Shanghai, develop Cross-Cultural Communication Skills for working with and reporting to German leaders.
Business Challenge
Enhance Cross-Cultural Communication Skills of a Chinese Manager for interacting with German colleagues and leaders.
Training Needs Analysis (TNA)
We discovered that the coachee was more comfortable using Mandarin so we provided a German certified coach, Klaus that could speak English, German and Mandarin! The objectives of the Cross-Cultural Communication were to help the coachee develop his cultural awareness about how to collaborate with and report to Germans. We collected email writing samples in advance to gain insight into how the Chinese manager communicated with German colleagues.
Training Solution
The Cross-Cultural Communication Coaching was a mixture of Coaching and Soft Skills Training and covered skills development focus topics such as German / Chinese culture differences at work, management reporting styles, communication styles, approaches to teleconferences and email communication differences. The program was divided into four 3 hour sessions over a few weeks and was well received with good feedback from the coachee and his German leader.
Industry
Manufacturing
The Durr Group is one of the world's leading mechanical and plant engineering firms with outstanding automation expertise.
Delivery Location
China
Shanghai
Delivery Language English / Mandarin
Delivery Schedule
2 days total
4 three hour sessions
Training Participants 1
Nationality:Chinese
Technical Manager