Cross-Cultural Business Etiquette Skills

We helped a global IT giant, Wipro, to localize their internal training content and facilitation plan for a Cross-Cultural Business Etiquette Skills workshop. Plus we provided a Western trainer to deliver the training in Mandarin in Shanghai.

Business Challenge

Localize the Wipro Business Etiquette Skills content and have it delivered in Mandarin

Training Needs Analysis (TNA)

We discovered that the participants used English as their working language inside the company. However, they did not all have fluent English. So we decided to deliver the training in Mandarin to have more impact on the skills development focus. Plus we translated the content into Mandarin so the training handbook could be bi-lingual.

Training Solution

We provided an American Soft Skills Trainer that could speak fluent Mandarin. Experienced with the Etiquette cultural differences between the West and China, our trainer was able to give the participants insight into appropriate and culturally relevant etiquette issues from the Western perspective but by discussing the issues in Mandarin which was appreciated by the participants. Skills development focus topics were email etiquette, teleconference etiquette and meeting etiquette.