Conflict Management Skills for Managers Conflict Management Skills for Managers   Conflict Management Skills for Managers

We helped IT Project Managers in the Software industry to improve Conflict Management Skills.


Conflict Management Skills for Managers

Business Challenge

Improve Conflict Management Skills as a Project Manager.


Training Needs Analysis (TNA)

Participants were IT Project Managers and Business Analysts in the Software industry and mostly facing clients in the Insurance industry. There were around 50 participants participating in a Management Development program created by NewSkilz that included 13 mini-workshops on a variety of skills. We conducted a pre-training survey with participants to collect input to help customize the training.


Training Solution

Conflict Management Skills training looked at preparing the project managers to improve the way they deal with clients when disagreeing on timelines, proposing different technical solutions and discussing out of scope issues. Role plays and peer feedback / coaching was used with participants sharing insights and observations with each other.


Conflict Management Skills for Managers

Industry IT
Mphasis is a global IT Solutions company.

Delivery Location China

Shanghai

Delivery Language Mandarin

Delivery Schedule Half Day
Tailored Training

Participants 25 Staff

Nationality: Chinese

Project Managers

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