Communication Skills for TeamworkCommunication Skills for Teamwork  Communication Skills for Teamwork

We helped a global IT giant, Cognizant, to develop the Effective Communication Skills of their Shanghai office.

Communication Skills for Teamwork

Business Challenge

HR asked us to help develop the staff awareness of Effective Communication Skills to help them effectively deal with their Indian colleagues.

Training Needs Analysis (TNA)

We discovered that the participants would come from several departments such as HR, Finance and IT. The staff were mostly Chinese though included a few Indians since their Headquarters are in India. The Chinese staff has the most dealings with Indian colleagues, in India, via email and telephone. We added value to the training by providing an experienced soft skills facilitator that had a strong IT Consulting background so it was easier for our trainer to engage the participants in relevant discussions around the IT industry.

Training Solution

Effective Communication Skills training included skills development focus topics such as 7 keys to listening, non-verbal communication such as reading people's micro-expressions, asking better questions and an introduction to coaching skills in terms of goal setting, reality check, identifying options and coming up with an action plan. The training helped the Chinese staff improve confidence for making calls to their Indian colleagues.

Communication Skills for Teamwork

Industry IT
Cognizant is a global IT Solutions company.

Delivery Location China


Delivery Language English

Delivery Schedule Half Day
Tailored Training

Participants 20 Staff

Nationality: Chinese / Indian

Managers / Staff

Communication Skills Training case study-NewSkilz Corporate Training

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