Communication Skills with an NLP Coach
Communication Skills with an NLP Coach
We helped a Chinese Manufacturing company to improve the Communication Skills and Cross-Cultural awareness of their Managers.
Business Challenge
This Chinese company had a conservative and traditional corporate culture. As part of a Management Development program, we were asked to design and deliver a workshop to Managers from various departments.
Training Needs Analysis (TNA)
After talking to the leaders we discovered that the English level was not so high for all the mangers so we decided to deliver the training in Mandarin. The skills development focus for the workshop was around communication skills such as framing issues, listening skills, active listening, giving feedback and some cross-cultural aspects related to routine meetings and emails.
Training Solution
Our trainer, Shintaro, was a Japanese martial arts expert with an Akido black belt and certified NLP Master trainer. Besides English and Japanese, he also spoke fluent Mandarin! As an experienced executive, having worked in China, Japan and USA California, he had a deep cultural sensitivity which was crucial to this training delivery.